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FCC Seeks Comment on Proposed Text-to-988 Rules

The Federal Communications Commission (FCC) recently released a Further Notice of Proposed Rulemaking (FNPRM) inviting public comment on proposed text-to-988 rules<https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDIsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTA2MjIuNDIyNDM4NzEiLCJ1cmwiOiJodHRwczovL3d3dy5mY2MuZ292L2RvY3VtZW50L2NvbW1lbnQtZGVhZGxpbmVzLXRleHRpbmctOTg4LXByb3Bvc2FsLWFubm91bmNlZCJ9.tfOr-tnCc5omVddRzfzjGH6sOBosWeaX00yuuhK_N8o/s/1527327974/br/108244220831-l>.

The FNPRM follows up on a Report and Order adopted on July 16, 2020, where the FCC designated 988 as the 3-digit number for the National Suicide Prevention Lifeline (Lifeline). Callers can currently reach the Lifeline at 1-800-273-8255 (TALK). Starting July 16, 2022, phone services providers will be required to direct all 988 voice calls to the Lifeline.

The FNPRM asks several questions about text-to-988 for individuals with disabilities, including:

  *   How important is texting for individuals with disabilities as a way to reach the Lifeline?
  *   Would newer texting solutions such as real-time text (RTT) make texting to 988 more accessible for individuals with disabilities?
  *   Should covered text providers be required to send automatic bounce-back messages where text-to-988 service is unavailable?
  *   When should covered text providers be required to support text-to-988?

Interested parties may file comments by accessing the Electronic Comment Filing System at https://www.fcc.gov/ecfs/filings<https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDMsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTA2MjIuNDIyNDM4NzEiLCJ1cmwiOiJodHRwczovL3d3dy5mY2MuZ292L2VjZnMvZmlsaW5ncyJ9.9Yv-ZeJJ0pyUishZhUja206a95q5TG7t_AWOyOV0vF8/s/1527327974/br/108244220831-l>. All filings must reference WC Docket No. 18-336. People with disabilities who need assistance to file comments online at https://www.fcc.gov/ecfs/filings<https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDQsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTA2MjIuNDIyNDM4NzEiLCJ1cmwiOiJodHRwczovL3d3dy5mY2MuZ292L2VjZnMvZmlsaW5ncyJ9.2rGrtNd0YVgfc2z0KR6LRVNGHXujxDT5A6jEpTlUMc0/s/1527327974/br/108244220831-l> may request assistance by email to xxxxxx@fcc.gov<mailto:xxxxxx@fcc.gov>.

Comment Deadline: July 12, 2021

Reply Comment Deadline: August 10, 2021

General information about 988 and the National Suicide Prevention Lifeline is available at https://www.fcc.gov/suicide-prevention-hotline<https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDUsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTA2MjIuNDIyNDM4NzEiLCJ1cmwiOiJodHRwczovL3d3dy5mY2MuZ292L3N1aWNpZGUtcHJldmVudGlvbi1ob3RsaW5lIn0.iJHDdVVEkFOk-Md4gkf5DA7sOYQgI03utlRt3AqIRRI/s/1527327974/br/108244220831-l>. For further information, please contact Emily Caditz, Competition Policy Division, Wireline Competition Bureau, at (202) 418-2268 or xxxxxx@fcc.gov<mailto:xxxxxx@fcc.gov>. Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC's ASL Consumer Support Line at (844) 432-2275 (videophone).

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