From Resources for Integrated Care

[From Our Partners]
Resources for Integrated Care (RIC) Briefs: Direct Care Workforce

Nearly half of all individuals dually eligible for Medicare and Medicaid receive help with personal care, such as bathing, dressing, managing medication, and other long-term services and support (LTSS). Given the nature of these services, cultural competence - the ability to work effectively in cross-cultural situations - is a key part of establishing trust and respect between direct care workers and their clients.

RIC has developed the following briefs to help LTSS providers, administrators, and other stakeholders, support a diverse workforce that can meet the cultural needs and preferences of dually eligible individuals.

Organizational Cultural Competence<https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDAsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAxOTEwMjQuMTE5ODU1NTEiLCJ1cmwiOiJodHRwczovL3d3dy5yZXNvdXJjZXNmb3JpbnRlZ3JhdGVkY2FyZS5jb20vQ0MvRGlyZWN0X0NhcmVfV29ya2ZvcmNlL0JyaWVmcy9Pcmdhbml6YXRpb25hbF9DdWx0dXJhbF9Db21wZXRlbmNlIn0.1YIIDgp8T-e1whKgpTlSwQDDDGU0N5kC3lY3NJs6Cp8/br/70521344086-l>

This brief provides strategies for assessing organizational cultural competence, supporting diversity across all levels of an organization, addressing linguistic competence, and engaging community partners.

Training Culturally Competent Direct Care Workers<https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDEsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAxOTEwMjQuMTE5ODU1NTEiLCJ1cmwiOiJodHRwczovL3d3dy5yZXNvdXJjZXNmb3JpbnRlZ3JhdGVkY2FyZS5jb20vQ0MvRGlyZWN0X0NhcmVfV29ya2ZvcmNlL0JyaWVmcy9UcmFpbmluZyJ9.WQwEZ03Ofx_FrgbXPaQyEgMF9BQjPJk-lvGK3c8f6VQ/br/70521344086-l>

This brief focuses on establishing and building on organizational policies to support cultural competence, using adult learner-centered training methods, and identifying setting- and community-appropriate training programs.

Recruiting and Retaining a Diverse Direct Care Workforce<https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDIsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAxOTEwMjQuMTE5ODU1NTEiLCJ1cmwiOiJodHRwczovL3d3dy5yZXNvdXJjZXNmb3JpbnRlZ3JhdGVkY2FyZS5jb20vQ0MvRGlyZWN0X0NhcmVfV29ya2ZvcmNlL0JyaWVmcy9SZWNydWl0aW5nX2FuZF9SZXRhaW5pbmcifQ.IE3m2QxT85JwMt_gWzbcJufcixxrlrsEW1d0xAltTho/br/70521344086-l>

This brief includes approaches for inclusive hiring practices, supporting staff through an inclusive environment, and proving comprehensive training for direct care workers, supervisors, and administrators.

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Related Resources:

  *   RIC Webinar: Culturally Competent Direct Care: Meeting the LTSS Needs of Diverse Dually Eligible Beneficiaries<https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDMsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAxOTEwMjQuMTE5ODU1NTEiLCJ1cmwiOiJodHRwczovL3Jlc291cmNlc2ZvcmludGVncmF0ZWRjYXJlLmNvbS9DdWx0dXJhbENvbXBldGVuY3kvMjAxOV9DQ19XZWJpbmFyL0RpcmVjdF9DYXJlX1dvcmtmb3JjZSJ9.mUVmCySx2iqPcbeocimK6FoLyiNwe0nKnp1FQvp6Ttc/br/70521344086-l>

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